The phrase “war for talent” sets the wrong dynamic between employers and employees. Strategy and finance follow linear models; people do not. What motivates one person may discourage another. Over the past two decades, the fastest-growing companies were those that treated customers as central to their strategy. Yet employees are still treated as costs. The next wave of highly successful companies will be those that give employees the same importance as customers and shareholders. How do you create energy in the right direction across thousands of individuals, each with their own rhythms and needs, while working with leaders focused on efficiency?
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