[Strategy]
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generate-members-portal/consumer-centric-leadership-with-oscar-munoz

As a senior leader in your company, you will speak to relatively few customers. Leading an organization with a customer-centric approach therefore requires you to focus first on the people in your company who are at the front line of customer interaction.

Listen to them. Connect with them as partners. Lead them from a base of trust and transparency.

Click here to read more.
Click here for the full video.