---
title: Consumer-Centric Leadership with Oscar Munoz
description: "As a senior leader in your company, you will speak to relatively few customers. Leading an organization with a customer-centric approach therefore requires you to focus first on the people in your company who are at the front line of customer interaction.\n\nListen to them. Connect with them as partners. Lead them from a base of trust and transparency."
image: https://www.c-next.com/hubfs/6_GENERATE%20blog%20images.jpg
---

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*posted on* September 11, 2023

# Consumer-Centric Leadership with Oscar Munoz

![](https://www.c-next.com/hubfs/6_GENERATE%20blog%20images.jpg)

\[Strategy\]

 module\_1684077620100152

 generate-members-portal/consumer-centric-leadership-with-oscar-munoz

As a senior leader in your company, you will speak to relatively few customers. Leading an organization with a customer-centric approach therefore requires you to focus first on the people in your company who are at the front line of customer interaction.

Listen to them. Connect with them as partners. Lead them from a base of trust and transparency.

[Click here](https://www.c-next.com/hubfs/CNEXT%20Consumer-Centric%20Leadership%20-%20Oscar%20Munoz%208.2023.pdf) to read more.  
[Click here](https://www.c-next.com/hubfs/GEN%20member%20portal%20content/oscar_munoz_-_putting_customers_at_the_center_of_your_strategy_map%20(720p).mp4) for the full video.

Posted on September 11, 2023 by [CNEXT](https://www.c-next.com/author/CNEXT)

Share: [![Share on LinkedIn](https://www.c-next.com/hubfs/logos/linkedin-dark.png)](https://www.linkedin.com/sharing/share-offsite/?url=https://www.c-next.com/generate-members-portal/consumer-centric-leadership-with-oscar-munoz)

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